At Nadah, we take immense pride in the quality and craftsmanship of our silk sarees. Each piece is carefully inspected before shipping to ensure it meets our high standards. However, if you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refund

Refunds are only offered under the following conditions:

•  You received a defective or damaged product.
•  The wrong item was sent.
•  The product is significantly different from what was described.
• To be eligible for a refund:
•  You must notify us within 48 hours of receiving the item.
•  The saree must be unused, unwashed, and in its original packaging.
•  Proof of purchase is required (order confirmation, invoice, etc.)

2. Non-Refundable Items

We do not offer refunds in the following cases:

•  Change of mind or dislike of color/style.
•  Custom-stitched or altered sarees and blouses.
•  Sarees purchased on sale or during special promotions.

3. Refund Process

•  Email us at nadah.designerstudio@gmail.com with your order number, reason for the refund request, and clear photos (if applicable).
•  Once approved, we will arrange for return shipping or provide instructions.
•  After receiving and inspecting the returned item, we will process your refund to your original payment method within 7-10 business days.

4. Late or Missing Refunds

If you haven’t received your refund within the stated time:

•  Check your bank account again.
•  Contact your credit card company or bank—it may take some time before your refund is officially posted.
•  If you’ve done all of this and still have not received your refund, please contact us at nadah.designerstudio@gmail.com

5. Exchanges
We offer exchanges only for defective or damaged items. Please contact us within 48 hours of delivery.